Privacy Policy
1. Introduction
Swailem Market is a mobile application for browsing food products, viewing prices, placing orders, and managing purchases. This Privacy Policy describes the personal information we may process when you use the application and how we use, disclose, retain, and protect it.
2. Information We Collect
Account and contact information
- Name and mobile phone number
- Email address, if provided
- Account information and delivery address or instructions, where applicable
Orders and transactions
- Selected products, quantities, prices, and order totals
- Order status, order history, and dates
- Delivery details and order-related notes
Technical information
Depending on the app's integrations and configuration, we may process device and operating system information, app version, IP address, and diagnostic or crash information to keep the service functioning and secure.
3. How We Use Information
- Register and manage accounts and authenticate customers
- Display products, availability, and relevant prices
- Receive, process, and fulfill orders and arrange deliveries
- Contact customers regarding orders or support requests
- Maintain purchase records and comply with legal obligations
- Protect the service, investigate errors, and improve reliability
4. Sharing Information
We do not sell customer personal information. We may share only necessary information with parties involved in providing the service, such as hosting and infrastructure vendors, delivery partners, or other operational service providers, and where disclosure is required by applicable law. Such sharing depends on the services actually used to operate the app.
5. Security
We take reasonable technical and organizational steps designed to safeguard personal information, including restricting access to authorized personnel and securing communications where supported. No internet transmission or electronic storage system can guarantee absolute security.
6. Data Retention
We retain account and order information for as long as needed to provide the service, manage transactions, respond to requests, and comply with applicable accounting or legal obligations. When the relevant retention purpose ends, we delete or anonymize information as appropriate.
7. Account and Data Deletion
You may request deletion of your account and associated personal information by emailing aldesha989@hotmail.com. We may need to verify your identity before processing a deletion request. We aim to process verified requests within 30 days, except where information must be retained for legitimate legal or regulatory reasons.
Important: If Swailem Market supports account creation on iOS, a way to initiate deletion must also be provided within the app itself. The email address is an additional contact channel and not a substitute for that in-app option.
8. Third-Party Services
The app may rely on third-party providers for hosting, authentication, notifications, diagnostics, or other essential infrastructure. Any provider that processes personal information may have its own privacy practices. We disclose actual third-party data processing in the app's relevant platform privacy disclosures.
9. Device Permissions
Where a feature requires it, the app may request permission for notifications, location, camera, or photo library access. Such permissions are only relevant when the corresponding feature is present and can generally be managed in device settings.
10. Local Storage and Cookies
The app may use device storage for sign-in sessions and preferences. Web-based content or integrated service providers may use cookies or similar technologies where applicable.
11. Children's Privacy
Swailem Market is intended for customers purchasing food products and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn such data was collected without appropriate authorization, we will take appropriate steps to delete it.
12. Your Privacy Rights
Depending on applicable law, you may request access to, correction of, or deletion of personal information held about you, and ask questions about how your information is used. Requests may be directed to the contact address below.
13. External Links
Our application may contain links to websites and services we do not control. Their data practices are governed by their own privacy policies.
14. Updates to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. The latest version will be published on this page with its updated date.
15. Contact Us
Application: Swailem Market
Developer: Mostafa Mahmoud Ahmed
Email: aldesha989@hotmail.com